1. We, Woodstone Farm (“the Operator”) appreciate your custom and aspire to provide a friendly, safe and memorable experience. By entering Woodstone Farm, you, the visitor (“you” or “your”) accept the following terms and conditions.
2. The name of the business that will appear on your bank/credit card statement will be Brightview Tourism/Woodstone. Your account will be charged in New Zealand dollars.
3. Woodstone Farm is a working farm offering a variety of activities and attractions. The Operator advises that whilst all reasonable care is taken, certain risks are present including:
   • Open waterways
   • Weather conditions
   • Trees
   • Farm Animals/stock, including ‘friendly’ animals
   • Walking surfaces
4. Any recording, whether visual, audio, or both, taken by you during your visit to Woodstone Farm or during or of any activity at Woodstone Farm must be for personal use only. Any other use, including any commercial use, without the express written permission of the Operator is strictly prohibited.
5. Please be aware some of the farm animals are ‘friendly’ and can be hand-fed with pellets/nuts provided; however, as with all animals, they can be unpredictable at times and may bite.
6. Car parking is provided and designated for coaches, campervans, and private vehicles. You must comply with the car parking signs and instructions set out in the car parking area. The Operator accepts no liability for any damage to any vehicles parked in or otherwise using the car parking area.
7. You agree that the laws of New Zealand apply exclusively to these terms and conditions and that the Courts of New Zealand have exclusive jurisdiction over them. You agree not to commence any Court action in any other jurisdiction in relation to these terms and conditions and to indemnify the Operator against any costs incurred in respect of your breaching this clause and these terms and conditions.
8. Except in an emergency, we require 48 hours’ notice to ensure a full refund. Cancellations less than 48 hours before departure incur a fee of 100% of the ticket price. The amount charged for no service delivery is considered as compensation for loss and is not subject to GST.
9. By entering Woodstone Farm, you are acknowledging and accepting personal responsibility and liability for these and any other risks presented by Woodstone Farm and, to the maximum extent allowed by the law, you are releasing the Operator and its subsidiaries, employees, agents, and officers from any liability, and indemnifying them for any claims, losses, damages, or expenses that arise in respect of the matters outlined or alluded to in this clause, including, but not limited to:
   • Personal injury or death
   • Property loss or damage
   • Acts which may be construed as negligent and/or accidental
   • Any other loss, harm, damage, or suffering
10. In the event that liability of any kind is attributed to the Operator, or its subsidiaries, employees, agents, or officers, such liability is limited to the amount paid for the ticket or admission to Woodstone Farm by the person to whom the Operator is liable.
11. The Operator reserves the absolute right to cancel any service or activity or part of such at Woodstone Farm at any time, whether for reason of weather conditions, insufficient bookings, or any other reason. This includes the option to close parts of Woodstone Farm or remove or vary animals from advertised programs or activities. The Operator will use its reasonable endeavours not to do this, but in the event that it is required, the Operator shall have no liability to any party. The Operator will consider the matter of refunds, whether partial or in full, on a case-by-case basis and at its absolute discretion.
12. Your ticket to Woodstone Farm is personal and cannot be transferred. It is your responsibility. Entry will not be permitted without a valid ticket, and the Operator has no liability or responsibility for lost tickets.
13. Validity: This ticket/voucher is valid for 12 months from the date of purchase. If not redeemed within 12 months of the date of purchase, the ticket/voucher is no longer redeemable for the product, and no refund will be given.
14. Children visiting Woodstone Farm must, at all times, be supervised by a responsible person aged 16 years or over at a ratio of not more than seven children to each such responsible supervisor.
15. You must not bring pets or any other animals to Woodstone Farm.
16. You must not bring any alcohol or drugs (other than prescribed medications or other medicinal pharmaceuticals) to Woodstone Farm. You may only smoke in the designated smoking areas.
17. The Operator reserves the right to deny access to or to remove from Woodstone Farm any person or persons (whether holding tickets or not) who are considered to be or have the potential to be a nuisance or reckless, or disruptive, or who are or are likely to fail to observe Woodstone Farm directions (either signage or by staff). In such circumstances, no refunds will be given.